Self-service technical checks

Troubleshooting Guide

Last updated October 29, 2026

Self-service product: Paint-by-Number Studio is designed to be used with its User Manual, Quick Start Guide, tutorial video, sample photographs, website FAQ, and this troubleshooting checklist. Roth Technical Consulting, LLC does not provide individualized workflow, image-editing, or project-consulting support.

Before sending feedback

Close and restart Paint-by-Number Studio.
Confirm that you are using the latest available installer and software version.
Review the User Manual, Quick Start Guide, tutorial video, and website FAQ for the feature involved.
Try to reproduce the problem using an included sample image. This helps distinguish an application defect from a particular source image or project.
Record the exact steps, settings, and complete error message. A screenshot is helpful when it does not expose confidential material.

Locate the diagnostic log

In Paint-by-Number Studio, select Help → Open Diagnostic Log Folder. The primary log file is named PaintByNumberStudio.log. You may also select Help → Copy Diagnostic Log Path to copy its location.

The diagnostic log provides objective information about application startup, environment, processing, and errors. Review it before sending and remove information you do not wish to share. Do not send source photographs, project files, API keys, passwords, payment-card information, license private keys, or other confidential material.

Report a reproducible defect

If the problem remains after completing the checklist, email feedback@paintingbynumberstudio.com with:

Paint-by-Number Studio version and Windows version;
license type;
the feature involved and exact reproduction steps;
what you expected and what actually occurred;
the complete error message or a non-confidential screenshot;
whether the same issue occurs with an included sample image; and
the relevant diagnostic log.

Response expectations

Feedback and reproducible defect reports help improve the product, but submission does not guarantee an individual response, a correction, or a particular correction schedule. Licensing, purchase-page recovery, duplicate-charge, and refund matters are reviewed separately using the purchase information requested on the Feedback & Refund Requests page.